just please don't spam me

Welcome to Earthlink LiveChat. Your chat session will begin shortly. Not at home and you want to read your email? With EarthLink Web Mail you can check your email from any computer with an internet connection! 'Santoro M' says: Thank you for contacting EarthLink LiveChat, how may I help you today? suzannestein@mindspring.com: i'm not getting my email. a friend sent several, and i sent myself several, they never arrived. i had some mail arrive many hours after it was sent. Santoro M: Sure, I will be glad to assist you. Santoro M: I am sorry to inform you. suzannestein@mindspring.com: thanks Santoro M: We are currently experiencing problems involving Webmail and it's inability to access the mail server. We apologize for the inconvenience and are currently working to resolve the issue. Thank you for your patience and understanding. Santoro M: We are currently investigating the cause of authentication failures when trying to log into Webmail. While there currently is no time frame for a resolution, the issue is being worked on. We apologize for any inconvenience this may cause and appreciate your patience and understanding while we work to resolve the problem as rapidly as possible. suzannestein@mindspring.com: but does this mean i'll get the mail eventually or not? Santoro M: Yes, as this is an authentication failures. The issue will be same with all the email applications. Santoro M: Let me inform you, our engineers are already working on this issue and I am happy to say the with in few hours the server will be up. suzannestein@mindspring.com: and, why isn't this problem listed or reflected on the website as an email outage? suzannestein@mindspring.com: so the mail will all come thru? Santoro M: Yes, let me tell you. Santoro M: We have made special arrangements for you, so that all your valable email messages are saved. suzannestein@mindspring.com: really? how do you do that? i hope you're making special arrangements for all your customers suzannestein@mindspring.com: what about my invaluable email? Santoro M: I mean all the email messages. Santoro M: If you have any issue in future, please fell free to write back to me. I will be glad to help you. suzannestein@mindspring.com: ok, how do i contact you in future? Santoro M: You can reach us again. Santoro M: http://support.earthlink.net/chat/ Santoro M: And ask for me. Santoro M: I will be glad to help you. suzannestein@mindspring.com: ok, thanks santoro. i will wait for my email. Santoro M: My pleasure. Santoro M: You are really cool and very cooperative and understanding. suzannestein@mindspring.com: good night. Santoro M: Thank you for all your patience and understanding that you have shown while we were chatting. Santoro M: It was pleasure assisting you. Santoro M: Have A Great Night! Santoro M: Take Care! Santoro M: Bye! suzannestein@mindspring.com: my pleasure Santoro M: You are welcome. suzannestein@mindspring.com: ciao Santoro M: You are really cool and very cooperative and understanding. Santoro M: Thank you for all your patience and understanding that you have shown while we were chatting. Santoro M: If you have any issue in future, please fell free to write back to me. I will be glad to help you. Santoro M: It was pleasure assisting you. Santoro M: Have A Great Night! Santoro M: Take Care! Santoro M: Bye!